Gucci is an Italian design house famous for its clothing, purses, perfume, gloves and sunglasses. Gucci products, available in a number of countries, are desirable due to its style and durability and are synonymous with fashion. Gucci sunglasses are especially coveted by the style-conscious. While these signature sunglasses are a quality product, they occasionally need repair. If your product is in need of attention, a few simple steps will put you on the right track to customer satisfaction.
Instructions
In-Person Repair
- 1
Locate an authorized Gucci distributor by calling 877-482-2430 Monday through Friday from 8:00 a.m. to 8:00 p.m. EST or on Saturday from 9:00 a.m. to 6:00 p.m. EST.
2Return the sunglasses to the authorized dealer for repair, along with the original receipt.
3Wait while the sunglasses are being repaired, or ask for an estimated pickup time if you have to leave the sunglasses.
Via Mail
- 4
Package your sunglasses securely to return to Gucci. Wrap the sunglasses in bubble wrap and place them in a sturdy cardboard box.
5Include a letter with your name, address, telephone number and a statement of the required repair. Enclose a copy of your original receipt.
6Mail the box containing the sunglasses to Safilo Group, 801 Jefferson Road, Parsippany, NJ 07054.
7Wait two to four weeks for an assessment of the needed repair. You will receive an estimate for the repair once the sunglasses have been assessed.
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