Friday, December 8, 2017

Gucci is an Italian design house famous for its clothing, purses, perfume, gloves and sunglasses. Gucci products, available in a number of countries, are desirable due to its style and durability and are synonymous with fashion. Gucci sunglasses are especially coveted by the style-conscious. While these signature sunglasses are a quality product, they occasionally need repair. If your product is in need of attention, a few simple steps will put you on the right track to customer satisfaction.

Instructions

In-Person Repair

    1

    Locate an authorized Gucci distributor by calling 877-482-2430 Monday through Friday from 8:00 a.m. to 8:00 p.m. EST or on Saturday from 9:00 a.m. to 6:00 p.m. EST.

    2

    Return the sunglasses to the authorized dealer for repair, along with the original receipt.

    3

    Wait while the sunglasses are being repaired, or ask for an estimated pickup time if you have to leave the sunglasses.

Via Mail

    4

    Package your sunglasses securely to return to Gucci. Wrap the sunglasses in bubble wrap and place them in a sturdy cardboard box.

    5

    Include a letter with your name, address, telephone number and a statement of the required repair. Enclose a copy of your original receipt.

    6

    Mail the box containing the sunglasses to Safilo Group, 801 Jefferson Road, Parsippany, NJ 07054.

    7

    Wait two to four weeks for an assessment of the needed repair. You will receive an estimate for the repair once the sunglasses have been assessed.



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